End of Life Care: Principle 2

Effective and Sensitive Communication

Principle 2 states that "Communication is straightforward, appropriate and timely, and is delivered sensitively, taking account of the circumstances, needs and abilities of the person and their carers. Communication reflects an understanding of and respect for, the person’s cultural and spiritual needs."

It is essential to ensure that all forms of communication are appropriate to the circumstances and needs of the individual. This often means tailoring your methods to each person. Remember, what is effective for one individual may not be suitable for another.

Adapting Communication Methods

Examples of when you might need to adapt your communication include when the person has a reduced cognitive state, such as dementia or a learning disability, or if they are in a frame of mind that is not conducive to normal communication. It is important to recognise these situations and adjust your approach accordingly.

Importance of Non-Verbal Communication

When working with individuals in end of life care, remember that communication is not only verbal but also non-verbal. Ensure that your body language does not convey negative feelings, as this can cause anxiety and distress. Given the sensitivity of their situation, it is crucial to maintain a calm and positive demeanour to provide the best possible support.